Service Fee Schedule

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Intercom Products
Custom Integration Products
Commercial Products

See service policy for details.

Effective March 1, 2013. Download Service Policies  [View] (213.12 KiB) in print-friendly PDF format.

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Section 1: Intercom Products

Part Number	Part Description	Flat Rate (US Dollars)
1500	Audio Conter Station for 1-16 Lanes	100
1500A	Compact Audio Counter Station	100
1500AH	Compact Counter Station+Handset	100+Component*
1501	Inbound Video Display for 1500	75+Component*
1501A	Inbound Video Display for 1500A	75+Component*
1501W	Inbound Wall-Mount Video Display	75+Component*
1502	2-Way Video Display for 1500	100+Component*
1502A	2-Way Video Display for 1500A	100+Component*
1502W	2-Way Wall-Mount Video Display	100+Component*
1504	2-Way Video Adapter for 1500	45
1509	2x4 Audio Only Hub	95
1509SD	SD Capable 2x4 Audio Only Hub	60
1510-1513	Audio/Video Matrix Hub	45+Component*
1515	4 Port Counter Station Hub Expansion Card	85
1516	4 Port Lane Station Hub Expansion Card	85
1517	System Card	95
1517SD	SD Capable System Card	85
1520	Lane Station	65
1522	Outdoor A/V Station HTR/SPK/MIC/CAL	100+Component*
1523	Outdoor Video Station w/ HTR	100+Component*
1524	Outdoor Video Station w/ HTR	100+Component*
1525	Indoor A/V Station w/ Handset	100+Component*
1533	Telephone Interface Station	100
1540	Surface Mount Lane Handset Kit	50
1541	Flushmount Lane Handset Kit	50
1542	Digital Wireless Headset Kit for 15xx	45
1543	Wired Headset Kit for 15xx	Non Serviceable
1544	Handset Kit for 15xx w/ 6' Cable/Cradle	Non Serviceable
1547	Lane IR Traffic Sensor Kit	Non Serviceable
1548	4:1 Counter Headsset Selector	45
1550	Field Setup and Programming Tool	45+Component*
1561	CCS Countertop Pharmacy Station	100
1580	1-on-2 Audio Counter Station	100
1580H	1-on-2 Counter Station w/ Handset	100
1581	Inbound Video Counter Station	100
1582	2-Way Counter Video Display	100
1583	Dual Audio Lane Station	85
1584	1-on-2 Video Matrix	85
1585-IN	Indoor A/V Customer Station	100
1585-OUT	Outdoor A/v Customer Station	100
1589	Dual Traffic Sensor Adaptor	Non Serviceable
641-011	Display 7" 16:9 LCD Outdoor	Non Serviceable
631-026	Pluggable Gooseneck Microphone	Non Serviceable
804-039	Long Board Tilt Camera Assembly	100+Component*
804-042	Long Board Camera/Bright LCD Assembly	100+Component*
804-043	Bright LCD Assembly	100+Component*
804-046	Long Board Camera/Bright LCD Assembly w/ HTR	100+Component*
804-055	LCD Assembly 15xx Indoor	100+Component*
804-057	Short Board Tilt Camera Assembly	100+Component*
804-079	1585 Tilt Camera Assembly	100+Component*

* These items have a per component charge in addition to that flat rate service fee.

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Section 2: Custom Integration Products

Part Number	Part Description	Flat Rate (US Dollars)
1105	1100 Series IR Remote	Non Serviceable
1105BK	Black 1100 Series Remote	Non Serviceable
1109	Cat 5 Control Bridge	65
1109A	Cat 5 Control Bridge	65
1110	Dual-Single Cat 5 Adapter	Non Serviceable
1111	Cat 5 Control Bridge	65
1154	4-Way Component/Digital Autoswitch	65
1154A	4-Way Component/Digital Autoswitch	65
1154A1	4-Way Component/Digital Autoswitch	65
1154B	4-In Component/Audio Autoselector	95
1156	AVAtrix 6x7 Cat 5 Matrix	300
1166	AVAtrix 6x7 Cat 5 Matrix w/ DVI	300
1170	Cat 5 Multidriver Expander	200
1170BK	Cat 5 Multidriver Expander	200
1171	Cat 5 Multidriver	200
1171BK	Cat 5 Multidriver	200
1172	Multi-Zone Audio Router	200
1173	Multi-Zone Audio Router w/ Volume	200
1173BK	Multi-Zone Audio Router w/ Volume	200
1176	HD Cat 5 Matrix Router	200
1176BK	HD Cat 5 Matrix Router	200
1180R	One Cat 5 Box Receiver	65
1180RD	One Cat 5 Décora Receiver	65
1180T	One Cat 5 Box 1:2 Transmitter	65
1180TD	One Cat 5 Décora1:2 Transmitter	65
1182	Video DC Blocker	Non Serviceable
1183	Active Video DC Blocker	Non Serviceable
1184	A/V Hum Eliminator	50
1185CI	Installer Distribution Amp	75
1312	HDMI-DVI Converter w/ Audio	Non Serviceable
1322	EDID Controller	65
1322D	EDID Controller 3D Compatible	65
1332	2-In DVI Switcher w/ HDCP	Non Serviceable
1334	4-In DVI Switcher w/ HDCP	Non Serviceable
1341R-US	Digital Video 1-Coax Receiver	100
1341T-US	Digital Video 1-Coax Transmitter	100
1352	2-Out DVI Distribution Amp w/ HDCP	125
1361	YPbPr-Composite Video Converter	150
1362	Composite-YPbPr/VGA Converter	125
1365	PC/HDTV Scaler	125
1366	PC/HD Scaler w/ Advanced Processor	150
1372A	2x1 HDMI v1.3 1080p Switcher	65
1374	4x1 HDMI v1.3 1080p Switcher	Non Serviceable
1374A	4x1 HDMI v1.3 1080p Switcher	75
1380R	HMX-244 HDMI Over UTP Receiver	65
1385	VGA to HDMI Converter/Scaler	150
1388	HDMI to HDMI Scaler	150
1391A	HDMI Extender/DDC Corrector	65
1392A	1x2 HDMI v1.3 1080p Dist Amp	100
1394A	1x4 HDMI v1.3 1080p Dist Amp	125
1398	1x8 HDMI v1.3 1080p Dist Amp	Non Serviceable
1398A	1x8 HDMI v1.3 1080p Dist Amp	150
1398B	1x8 HDMI Distribution Amp	150
2006	HLX 6-Slot Primary Card Cage	400
2014	HLX 4-Slot Expansion Card Cage	300
2114	HLX 4-In HD Video/Audio Card	125
2124	HLX 4-In Video/Audio Card	375
2174	HLX 4-In Analog Audio Card	75
2214	HLX 4-Out Video/Audio Card	125
2248	HLX Dual Cat 5 HD Card	200
2278	HLX 8-Out Analog Audio Card	150
2401	Single Line UTP Transient Voltage Suppressor	65
2412	12-Line UTP Transient Voltage Suppressor	650
2801-US	HD-IP Digital Video Transmitter	125
2811-US	HD-IP Digital Video Receiver	125
9A60	VGA-YPbPr Transcoder	60
9A60A	VGA-YPbPr Transcoder	60
977RPO	Digital Optical to Coaxial Audio Converter	Non Serviceable
977TPO	Digital Coaxial to Optical Audio Converter	Non Serviceable
979R	Digital PCM Audio to Analog Converter	Non Serviceable
979T	Analog to Digital PCM Audio Converter	Non Serviceable
9870	1:2 Cat 5 Distribution Kit	**
9871	1:2 Cat 5 Residential Driver	125
9878	Residential Cat 5 Wallplate	75
9879	Décora Cat 5 Terminal	75
9880	On/In-Wall Cat 5 Receiver	75
9880T	1:1 Dual Cat 5 Transmitter	75
ADX-0808	8x8 Analog Audio Matrix	350
ADX-1616	16x16 Analog Audio Matrix	400
AMP-1235	12CH 35WPC Zone Amplifier	Non Serviceable
AVD-71D	Six Drive Cat5 Décora Dist System	**
AVM-562	AVAtrix 6x7 Cat 5 Matrix	400
AVM-562E	AVAtrix 6x7 Cat 5 Matrix w/ Extended Bus	400
AVP-11	1:1 Cat 5 Transmission System	**
AVP-11D	1:1 Décora Cat 5 Transmission System	**
C-1024A	Bose Home Theater Controller	65
C-1071	Bluebeam IR to Bluetooth Converter	Non Serviceable
C-1071A	Bluebeam IR to Bluetooth Converter	45
CMX-144	4x4 A/V Matrix	250
HBT200R	Long Range HDMI Extender Receiver	125
HBT200T	Long Range HDMI Extender Transmitter	125
HMX-144	4x4 HDMI v1.3 Matrix Router	Non Serviceable
HMX-244	4x4 HDMI Matrix w/ UTP Outputs	300
HXE-11	Digital Video 1-Coax Extender Kit	**
SCP-11	1:1 Cat 5 A/V Extender	**
SCP-11D	1:1 Cat 5 Décora A/V Extender	**
SF-16M	Sonaflex Matrix Amplifier	Call for estimate

** Refer to component price when calculating service fee.

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Section 3: Commercial Demonstration Products

Part Number	Part Description	Flat Rate (US Dollars)
978-60	978 60A Power Supply	Call for Service Availability
978-100	978 100A Power Supply	Call for Service Availability
1020VS	Audio/Video Bench Test Unit	125
All DirectSelect Modules	Direct Select Switching Modules	45
All Access Control Panels	Access (Series 9) Control Panels	125
All Access Expansion Modules	Expansion Units for Access (Series 9) Main Modules	45
All Access Main Modules	Access Main Modules (original Access and AccessEZ)	60
16xx Series Audio Amps	Analog Audio Amplifiers	65

* Power supplies have a per module charge in addition to the flat rate service fee.

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Section 4: Aviation Ground Power Products

Part Number	Part Description	Flat Rate (US Dollars)
2835A	28V 35A** Aviation Ground Power Unit***	100+375 Per Module*
2835A-B1	28V 35A** Aviation Ground Power Unit w/ Integral BatteryMINDer	100+375 Per Module*
2860A	28V 60A Continuous GPU w/ Meters	100+125 Per Module*
2870A	28V 70A Aviation Ground Power Unit***	100+375 Per Module*
2870A-B1	28V 70A Aviation Ground Power Unit w/ Integral BatteryMINDer	100+375 Per Module*

* Power supplies have a per module charge in addition to the flat rate service fee.

** 2835A and 2835A-B1 may be upgraded to 70A units for $500.

*** 2835A and 2870A may be upgraded with integral BatteryMINDer for $300.

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More Information:

• Warranty Statement
• Out-of-Box Failure
• In-Warranty Service
• Out-of-Warranty Service
• Self-Service
• Returns for Credit
• Service Fee Schedule

Due to a lack of parts availability, Series 5 and older products are no longer seviceable. Please call our Sales Department to discuss the best way to update your system.

This service policy as of March 1, 2012 supersedes all previous service policies.