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Service Fee Schedule

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Intercom Products
Custom Integration Products
Commercial Products

See service policy for details.

Effective March 1, 2013. Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.


Part NumberPart DescriptionFlat Rate (US Dollars)
   
1500Audio Conter Station for 1-16 Lanes100
   
1500ACompact Audio Counter Station100
   
1500AHCompact Counter Station+Handset100+Component*
   
1501Inbound Video Display for 150075+Component*
   
1501AInbound Video Display for 1500A75+Component*
   
1501WInbound Wall-Mount Video Display75+Component*
   
15022-Way Video Display for 1500100+Component*
   
1502A2-Way Video Display for 1500A100+Component*
   
1502W2-Way Wall-Mount Video Display100+Component*
   
15042-Way Video Adapter for 150045
   
15092x4 Audio Only Hub95
   
1509SDSD Capable 2x4 Audio Only Hub60
   
1510-1513Audio/Video Matrix Hub45+Component*
   
15154 Port Counter Station Hub Expansion Card85
   
15164 Port Lane Station Hub Expansion Card85
   
1517System Card95
   
1517SDSD Capable System Card85
   
1520Lane Station65
   
1522Outdoor A/V Station HTR/SPK/MIC/CAL100+Component*
   
1523Outdoor Video Station w/ HTR100+Component*
   
1524Outdoor Video Station w/ HTR100+Component*
   
1525Indoor A/V Station w/ Handset100+Component*
   
1533Telephone Interface Station100
   
1540Surface Mount Lane Handset Kit50
   
1541Flushmount Lane Handset Kit50
   
1542Digital Wireless Headset Kit for 15xx45
   
1543Wired Headset Kit for 15xxNon Serviceable
   
1544Handset Kit for 15xx w/ 6' Cable/CradleNon Serviceable
   
1547Lane IR Traffic Sensor KitNon Serviceable
   
15484:1 Counter Headsset Selector45
   
1550Field Setup and Programming Tool45+Component*
   
1561CCS Countertop Pharmacy Station100
   
15801-on-2 Audio Counter Station100
   
1580H1-on-2 Counter Station w/ Handset100
   
1581Inbound Video Counter Station100
   
15822-Way Counter Video Display100
   
1583Dual Audio Lane Station85
   
15841-on-2 Video Matrix85
   
1585-INIndoor A/V Customer Station100
   
1585-OUTOutdoor A/v Customer Station100
   
1589Dual Traffic Sensor AdaptorNon Serviceable
   
641-011Display 7" 16:9 LCD OutdoorNon Serviceable
   
631-026Pluggable Gooseneck MicrophoneNon Serviceable
   
804-039Long Board Tilt Camera Assembly100+Component*
   
804-042Long Board Camera/Bright LCD Assembly100+Component*
   
804-043Bright LCD Assembly100+Component*
   
804-046Long Board Camera/Bright LCD Assembly w/ HTR100+Component*
   
804-055LCD Assembly 15xx Indoor100+Component*
   
804-057Short Board Tilt Camera Assembly100+Component*
   
804-0791585 Tilt Camera Assembly100+Component*
   

* These items have a per component charge in addition to that flat rate service fee.

Part NumberPart DescriptionFlat Rate (US Dollars)
   
11051100 Series IR RemoteNon Serviceable
   
1105BKBlack 1100 Series RemoteNon Serviceable
   
1109Cat 5 Control Bridge65
   
1109ACat 5 Control Bridge65
   
1110Dual-Single Cat 5 AdapterNon Serviceable
   
1111Cat 5 Control Bridge65
   
11544-Way Component/Digital Autoswitch65
   
1154A4-Way Component/Digital Autoswitch65
   
1154A14-Way Component/Digital Autoswitch65
   
1154B4-In Component/Audio Autoselector95
   
1156AVAtrix 6x7 Cat 5 Matrix300
   
1166AVAtrix 6x7 Cat 5 Matrix w/ DVI300
   
1170Cat 5 Multidriver Expander200
   
1170BKCat 5 Multidriver Expander200
   
1171Cat 5 Multidriver200
   
1171BKCat 5 Multidriver200
   
1172Multi-Zone Audio Router200
   
1173Multi-Zone Audio Router w/ Volume200
   
1173BKMulti-Zone Audio Router w/ Volume200
   
1176HD Cat 5 Matrix Router200
   
1176BKHD Cat 5 Matrix Router200
   
1180ROne Cat 5 Box Receiver65
   
1180RDOne Cat 5 Décora Receiver65
   
1180TOne Cat 5 Box 1:2 Transmitter65
   
1180TDOne Cat 5 Décora1:2 Transmitter65
   
1182Video DC BlockerNon Serviceable
   
1183Active Video DC BlockerNon Serviceable
   
1184A/V Hum Eliminator50
   
1185CIInstaller Distribution Amp75
   
1312HDMI-DVI Converter w/ AudioNon Serviceable
   
1322EDID Controller65
   
1322DEDID Controller 3D Compatible65
   
13322-In DVI Switcher w/ HDCPNon Serviceable
   
13344-In DVI Switcher w/ HDCPNon Serviceable
   
1341R-USDigital Video 1-Coax Receiver100
   
1341T-USDigital Video 1-Coax Transmitter100
   
13522-Out DVI Distribution Amp w/ HDCP125
   
1361YPbPr-Composite Video Converter150
   
1362Composite-YPbPr/VGA Converter125
   
1365PC/HDTV Scaler125
   
1366PC/HD Scaler w/ Advanced Processor150
   
1372A2x1 HDMI v1.3 1080p Switcher65
   
13744x1 HDMI v1.3 1080p SwitcherNon Serviceable
   
1374A4x1 HDMI v1.3 1080p Switcher75
   
1380RHMX-244 HDMI Over UTP Receiver65
   
1385VGA to HDMI Converter/Scaler150
   
1388HDMI to HDMI Scaler150
   
1391AHDMI Extender/DDC Corrector65
   
1392A1x2 HDMI v1.3 1080p Dist Amp100
   
1394A1x4 HDMI v1.3 1080p Dist Amp125
   
13981x8 HDMI v1.3 1080p Dist AmpNon Serviceable
   
1398A1x8 HDMI v1.3 1080p Dist Amp150
   
1398B1x8 HDMI Distribution Amp150
   
2006HLX 6-Slot Primary Card Cage400
   
2014HLX 4-Slot Expansion Card Cage300
   
2114HLX 4-In HD Video/Audio Card125
   
2124HLX 4-In Video/Audio Card375
   
2174HLX 4-In Analog Audio Card75
   
2214HLX 4-Out Video/Audio Card125
   
2248HLX Dual Cat 5 HD Card200
   
2278HLX 8-Out Analog Audio Card150
   
2401Single Line UTP Transient Voltage Suppressor65
   
241212-Line UTP Transient Voltage Suppressor650
   
2801-USHD-IP Digital Video Transmitter125
   
2811-USHD-IP Digital Video Receiver125
   
9A60VGA-YPbPr Transcoder60
   
9A60AVGA-YPbPr Transcoder60
   
977RPODigital Optical to Coaxial Audio ConverterNon Serviceable
   
977TPODigital Coaxial to Optical Audio ConverterNon Serviceable
   
979RDigital PCM Audio to Analog ConverterNon Serviceable
   
979TAnalog to Digital PCM Audio ConverterNon Serviceable
   
98701:2 Cat 5 Distribution Kit**
   
98711:2 Cat 5 Residential Driver125
   
9878Residential Cat 5 Wallplate75
   
9879Décora Cat 5 Terminal75
   
9880On/In-Wall Cat 5 Receiver75
   
9880T1:1 Dual Cat 5 Transmitter75
   
ADX-08088x8 Analog Audio Matrix350
   
ADX-161616x16 Analog Audio Matrix400
   
AMP-123512CH 35WPC Zone AmplifierNon Serviceable
   
AVD-71DSix Drive Cat5 Décora Dist System**
   
AVM-562AVAtrix 6x7 Cat 5 Matrix400
   
AVM-562EAVAtrix 6x7 Cat 5 Matrix w/ Extended Bus400
   
AVP-111:1 Cat 5 Transmission System**
   
AVP-11D1:1 Décora Cat 5 Transmission System**
   
C-1024ABose Home Theater Controller65
   
C-1071Bluebeam IR to Bluetooth ConverterNon Serviceable
   
C-1071ABluebeam IR to Bluetooth Converter45
   
CMX-1444x4 A/V Matrix250
   
HBT200RLong Range HDMI Extender Receiver125
   
HBT200TLong Range HDMI Extender Transmitter125
   
HMX-1444x4 HDMI v1.3 Matrix RouterNon Serviceable
   
HMX-2444x4 HDMI Matrix w/ UTP Outputs300
   
HXE-11Digital Video 1-Coax Extender Kit**
   
SCP-111:1 Cat 5 A/V Extender**
   
SCP-11D1:1 Cat 5 Décora A/V Extender**
   
SF-16MSonaflex Matrix AmplifierCall for estimate


** Refer to component price when calculating service fee.

Part NumberPart DescriptionFlat Rate (US Dollars)
   
   
978-60978 60A Power SupplyCall for Service Availability
   
978-100978 100A Power SupplyCall for Service Availability
   
1020VSAudio/Video Bench Test Unit125
   
All DirectSelect ModulesDirect Select Switching Modules45
   
All Access Control PanelsAccess (Series 9) Control Panels125
   
All Access Expansion ModulesExpansion Units for Access (Series 9) Main Modules45
   
All Access Main ModulesAccess Main Modules (original Access and AccessEZ)60
   
16xx Series Audio AmpsAnalog Audio Amplifiers65
   

* Power supplies have a per module charge in addition to the flat rate service fee.

Part NumberPart DescriptionFlat Rate (US Dollars)
   
2835A28V 35A** Aviation Ground Power Unit***100+375 Per Module*
   
2835A-B128V 35A** Aviation Ground Power Unit w/ Integral BatteryMINDer100+375 Per Module*
   
2860A28V 60A Continuous GPU w/ Meters100+125 Per Module*
   
2870A28V 70A Aviation Ground Power Unit***100+375 Per Module*
   
2870A-B128V 70A Aviation Ground Power Unit w/ Integral BatteryMINDer100+375 Per Module*
   

* Power supplies have a per module charge in addition to the flat rate service fee.

** 2835A and 2835A-B1 may be upgraded to 70A units for $500.

*** 2835A and 2870A may be upgraded with integral BatteryMINDer for $300.



Due to a lack of parts availability, Series 5 and older products are no longer seviceable. Please call our Sales Department to discuss the best way to update your system.

This service policy as of March 1, 2012 supersedes all previous service policies.

 
  
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