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Out-of-Warranty Service

Effective March 1, 2012. Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.



Audio Authority® products that fail after the warranty period has expired may be returned to the factory for repair at a nominal charge, if not damaged beyond the point of repair. Most Audio Authority products may be repaired by the factory at our current, published Service Fee. Additionally, we also offer a limited Field Exchange program to service out-of-warranty products.


If you experience a product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the product model and serial number, along with the nature of the problem. If it is determined that the product needs to be repaired or replaced, a Return Authorization Number (CR#) will be issued for return to the factory, freight prepaid. You may select one of two service options below - Repair & Return, or Field-Exchange.

 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 

Repair & Return (Out-of-Warranty): When the item is received at the factory, it will be repaired at our current service fee, invoiced, and returned via the customer's preferred shipment method. All freight charges for out-of-warranty repairs are the responsibility of the customer. Items that have been repaired and shipped back to the customer carry a limited ninety (90) day warranty.

Field-Exchange (Out-of-Warranty): You will be charged (invoiced) a security deposit equal to the value or price of the replacement product shipped using a major credit card or using open account terms, if those terms have been established. All freight charges for out-of-warranty repairs are the responsibility of the customer. You will be responsible to return the failed item to the factory freight prepaid along with all accessories included. Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing. Your return must be received at the factory within Thirty (30) Days for reimbursement of a portion of the security deposit originally charged to your credit card or for a partial credit to be issued to your established account. The reimbursement or credit issued will be for an amount that is the difference between the originally invoiced security deposit and our current service fee for the out-of-warranty items. 

 
No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.
 



The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.


 
  
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Audio Authority® Corporation, 2048 Mercer Road, Lexington, KY 40511-1071 USA
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