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Out-of-Box Failure

Effective March 1, 2012. Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.

Any Audio Authority® product that fails to function correctly on initial receipt will be replaced using the following procedure: 

  • Any and all claims for out-of-box failures must be made within 30 days of the original shipment date to be honored. 
  • If you suspect an out-of-box product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the Invoice Number, product model and serial number, along with the nature of the problem.
  • If the product needs to be replaced, a Return Authorization Number (CR#) will be issued for the product's return to the factory for credit and a replacement product will be shipped to you.
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
  • You will be charged (invoiced) a security deposit equal to the normal price of the replacement product using a major credit card, or using open account terms if those terms have been established. We will pay the shipping charges for replacement items using Ground transport services. Any other method of shipment will be at your expense. 
  • You must return the failed item to the factory freight prepaid in the product's original packaging with all accessories included. Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing. 
  • Your return must be received at our factory within thirty (30) days for reimbursement of your security deposit by credit card, or for a credit applied to your established account.

Missing Packaging or Accessories: Should the returned item be received at our factory without the original packaging or missing any included accessories, a minimum 15% restocking fee may be deducted from the reimbursement or credit due. 

No Defect Found: All products returned for credit will be tested to verify the reported problem(s). If no problem is found with the returned product, a standard bench fee of $45 may be assessed against any reimbursement or credit that may be due for the return.

No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.

The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.

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Audio Authority® Corporation, 2048 Mercer Road, Lexington, KY 40511-1071 USA
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