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In-Warranty Service

Effective March 1, 2012. Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.


Should an Audio Authority® product fail to function as designed within the warranty period, the unit will be repaired or replaced. If you suspect a product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the invoice number, product model and serial number, along with the nature of the problem. If it is determined that the product needs to be repaired or replaced, a Return Authorization Number (CR#) will be issued for return to the factory, freight prepaid. You may select one of two service options detailed below - Repair & Return, or Service-Exchange.

A Return Authorization Number (CR#) is
required for ALL service returns to the factory.

Repair & Return: Once the product is received at our factory, it will be repaired to full working order and returned promptly to you at no charge using Ground transport services. Other methods of shipment are available, but at your expense. If we determine the product's failure was due to circumstances other than defects in materials or workmanship (damage), the transaction will be treated as Out-of-Warranty Service and you will be contacted by Technical Support with an estimate for the repair.

Service-Exchange: You will be charged (invoiced) a security deposit equal to the normal price of the replacement product shipped using a major credit card or using open account terms, if those terms have been established. We will pay the shipping charges for exchange items using Ground transport services. Any other method of shipment will be charged to the customer. You will then be responsible to return the failed item to the factory freight prepaid along with all accessories included. Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing. Your return must be received at the factory within Thirty (30) Days for reimbursement of the security deposit originally charged to your credit card or for a credit to be issued to your established open account. If we determine the product's failure was due to circumstances other than defects in materials or workmanship (damage), the transaction will be treated as an Out-of-Warranty Service exchange.

Missing Packaging or Accessories: Should the returned item be received at our factory without the original packaging or missing any included accessories, a minimum 15% restocking fee may be deducted from the reimbursement or credit due. 

No Defect Found: All products returned for credit will be tested to verify the reported problem(s). If no problem is found with the returned product, a standard bench fee of $45 may be assessed against any reimbursement or credit that may be due for the return.

No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.

The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.

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Audio Authority® Corporation, 2048 Mercer Road, Lexington, KY 40511-1071 USA
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