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Warranty Statements


The prices, terms of sale, and other statements and specifications shown on this website supersede all previously published information and are subject to change without notice.

Consumer and Integrator Products

Warranty Statement
Should any consumer product manufactured by Audio Authority fail due to defects in materials or workmanship within one year from the date of the original sale to the end-user, Audio Authority guarantees that we will replace the defective product at no cost. Freight charges for the replacement unit will be paid by Audio Authority (Ground service only). A copy of the invoice from an Authorized Reseller showing the item number and date of purchase (proof-of-purchase) must be submitted with the defective unit to constitute a valid in-warranty claim.

Units that fail after the warranty period has expired may be returned to the factory for repair at a nominal charge, if not damaged beyond the point of repair. All freight charges for out-of-warranty returns for repair are the responsibility of the customer. Units returned for repair must have a Return Authorization Number assigned by the factory.

This is a limited warranty and is not applicable for products which, in our opinion, have been damaged (including lightning, water, fire, etc.), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties either expressed or implied, including limitation warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for service work or installation performed in the field by the end user.

 

Intercom Products

Warranty Statement
Audio Authority warrants all 1500 Series Intercom products to be free from defects in materials and workmanship for 1 year from the date of shipment and agrees to repair or replace any assembly that fails due to defective components or faulty workmanship free of charge during the warranty period. Non-working assemblies must be returned to Audio AuthorityŽ freight prepaid. Freight charges for in-warranty repair units sent to the Customer will be paid by Audio Authority with shipments made via UPS/FedEx Ground service. The warranty is void for assemblies that, in our opinion, have been damaged
(including lightning, water, fire, etc.), or subjected to abuse or misuse.

Units or assemblies that are out of warranty will be repaired at a flat rate per unit, plus the cost of any significant components that are required to restore the unit to its original condition. Return freight charges for out-of-warranty units will be paid by Audio Authority and shipped via UPS/FedEx Ground service. Audio Authority makes no other warranties either expressed or implied, including limitation warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for service work or installation performed in the field by the end user.

This is a limited warranty and is not applicable for products which, in our opinion, have been damaged (including lightning, water, fire, etc.), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties either expressed or implied, including limitation warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for service work or installation performed in the field by the end user.

Commercial Switching and HDTV Signal Distribution Products

Limited Warranty
Our AccessEZTM products are covered by a Three (3) Year Limited Warranty. The Limited Warranty for our DirectSelectTM products, Series 4 and 5 products, DC power supplies, audio amplifiers, custom control devices, and other commercial products is One (1) Year. Our Intercom products and our Custom Integration products are also covered by a One (1) Year Limited Warranty. Please see our Warranty Statements for full warranty disclosure.

This is a limited warranty and is not applicable for products which, in our opinion, have been damaged (including lightning, water, fire, etc.), altered, abused, misused, or improperly installed. Audio AuthorityŽ makes no other warranties either expressed or implied, including limitation warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for service work or installation performed in the field by the end user.

Warranty Service Procedures
If you suspect a product defect, contact Audio AuthorityŽ's Technical Service Department at 800-322-8346 or 859-233-4599 for assistance in verifying the problem. If a defect is found, a replacement product will be shipped immediately on a defect-exchange basis and a Return Authorization Number will be issued for the defective product. Please see our Warranty and Service Policies for complete details concerning all in and out of warranty service matters.

We appreciate your confidence in our products and services and will always strive to meet or exceed your needs.


 
  
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Audio Authority® Corporation, 2048 Mercer Road, Lexington, KY 40511-1071 USA
Toll Free USA and Canada: 800-322-8346 Phone: 859-233-4599 | Hours: M-F 8:30am to 5:00pm EDT
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