Warranty and Service Policies
Effective March 1, 2012. Download Service Policies [View] (213.12 KiB) in print-friendly PDF format.
Unless otherwise noted, the following limited warranty terms apply to Audio Authority® products:
| || PRODUCT CATEGORY|| WARRANTY TERM|
| ||Commercial Switching & Signal Distribution ||One (1) Year Parts and Labor |
| || Custom Integration|| One (1) Year Parts and Labor|
| || SonaFlex Series Amplifiers|| Two (2) Years Parts and Labor|
| || Intercom|| One (1) Year Parts and Labor|
| || AccessEZ Switching System|| Three (3) Years Parts and Labor|
| || Surge Suppression|| Five (5) Years Parts and Labor|
| || Aviation Ground Power Products|| One (1) Year Parts and Labor|
This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.Warranty Statement
Should any product we manufacture or provide fail due to defects in materials or workmanship during the warranty period, Audio Authority will replace or repair it at no charge to the end user. Contact our Technical Support staff at 800-322-8346
, or alternatively by email at firstname.lastname@example.org
during normal business hours to report any suspected failure. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Authorization Number (CR#) will be issued to coordinate the transaction.
Instructions for Obtaining Service
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
Should you experience a problem with any of the products we manufacture or provide, whether during or after the warranty period, please select the instruction set below that addresses your situation for detailed instructions on how to obtain immediate service.
The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.