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Warranty and Service Policies

Effective March 1, 2012. Download Service Policies  [View] (213.12 KiB) in print-friendly PDF format.



Limited Warranty

Unless otherwise noted, the following limited warranty terms apply to Audio Authority® products:

  PRODUCT CATEGORY
 WARRANTY TERM
 Commercial Switching & Signal Distribution
One (1) Year Parts and Labor
  Custom Integration
 One (1) Year Parts and Labor
  SonaFlex Series Amplifiers
 Three (3) Years Parts and Labor
  Intercom One (1) Year Parts and Labor
  AccessEZ Switching System
 Three (3) Years Parts and Labor
  Surge Suppression
 Five (5) Years Parts and Labor
  Aviation Ground Power Products
 One (1) Year Parts and Labor

This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.

Warranty Statement
If any product we manufacture or provide fails due to defects in materials or workmanship during the warranty period, Audio Authority will replace or repair it at no charge to the end user. Contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours to report any suspected failure. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Authorization Number (CR#) will be issued to coordinate the transaction.

 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 

Instructions for Obtaining Service
Should you experience a problem with any of the products we manufacture or provide, whether during or after the warranty period, please select the instruction set below that addresses your situation for detailed instructions on how to obtain immediate service. 



More Information:

The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.

 


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Audio Authority® Corporation 2048 Mercer Road, Lexington, Kentucky 40511-1071 USA
Toll-free US & Canada 800-322-8346 | Phone: 859-233-4599 | Hours: M-F 8:30am to 5:00pm EDT