Warranty and Service Policies

Effective March 1, 2012. Download Service Policies  [View] (213.12 KiB) in print-friendly PDF format.

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Limited Warranty

Unless otherwise noted, the following limited warranty terms apply to Audio Authority® products:

	PRODUCT CATEGORY	WARRANTY TERM
	Commercial Switching & Signal Distribution	One (1) Year Parts and Labor
	Custom Integration	One (1) Year Parts and Labor
	SonaFlex Series Amplifiers	Two (2) Years Parts and Labor
	Intercom	One (1) Year Parts and Labor
	AccessEZ Switching System	Three (3) Years Parts and Labor
	Surge Suppression	Five (5) Years Parts and Labor
	Aviation Ground Power Products	One (1) Year Parts and Labor

This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed. Audio Authority makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose. Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.

Warranty Statement
Should any product we manufacture or provide fail due to defects in materials or workmanship during the warranty period, Audio Authority will replace or repair it at no charge to the end user. Contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours to report any suspected failure. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Authorization Number (CR#) will be issued to coordinate the transaction.

A Return Authorization Number (CR#) is required for ALL service returns to the factory.

Instructions for Obtaining Service
Should you experience a problem with any of the products we manufacture or provide, whether during or after the warranty period, please select the instruction set below that addresses your situation for detailed instructions on how to obtain immediate service. 

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More Information:

• Warranty Statement
• Out-of-Box Failure
• In-Warranty Service
• Out-of-Warranty Service
• Self-Service
• Returns for Credit
• Service Fee Schedule

The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.