Warranty and Service Policies

Effective June 1, 2023.  

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Unless otherwise noted, the following limited warranty terms apply to Audio Authority® products: 

PRODUCT CATEGORY	WARRANTY TERM
Commercial Switching & Signal Distribution	One (1) Year Parts and Labor
Intercom	One (1) Year Parts and Labor
Access Switching System	One (1) Year Parts and Labor
Aviation Ground Power Products	One (1) Year Parts and Labor

This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed.  Audio Authority makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose.  Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.

Warranty Statement
If any product we manufacture or provide fails due to defects in materials or workmanship during the warranty period, follow the Service Exchange procedure and Audio Authority will replace or repair it.  Contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours to report any suspected failure.  Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Merchandise Authorization (RMA#) will be issued to coordinate the transaction.

A Return Merchandise Authorization (RMA#) is required for ALL service returns to the factory.

Instructions for Obtaining Service
If you experience a problem with any of the products we manufacture or provide, whether during or after the warranty period, please see the Service Policy and fee schedule below for detailed instructions on how to obtain immediate service. 

AAC_Service_Policy_20230601

Service Fee Schedule

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The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.