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Limited Warranty

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.



Unless otherwise noted, the following limited warranty terms apply to Audio Authority® products: 


 PRODUCT CATEGORY WARRANTY TERM
Commercial Switching & Signal DistributionOne (1) Year Parts and Labor
 Custom Integration One (1) Year Parts and Labor
 SonaFlex Series Amplifiers Three (3) Years Parts and Labor
 Intercom One (1) Year Parts and Labor
 Access Switching System Three (3) Years Parts and Labor
 Aviation Ground Power Products One (1) Year Parts and Labor

This is a limited warranty and is not applicable for products that in our sole opinion have been damaged (e.g. lightning, water, fire), altered, abused, misused, or improperly installed.  Audio Authority makes no other warranties, expressed or implied, including warranties as to merchantability or fitness for a particular purpose.  Additionally, there are no allowances or credits available for repair service work or installations performed by, or on behalf of, the end user.

Warranty Statement
If any product we manufacture or provide fails due to defects in materials or workmanship during the warranty period, Audio Authority will replace or repair it at no charge to the end user. Contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours to report any suspected failure.  Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. If it is determined that the product needs to be returned or replaced, a Return Authorization Number (CR#) will be issued to coordinate the transaction.

 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 

Instructions for Obtaining Service
Should you experience a problem with any of the products we manufacture or provide, whether during or after the warranty period, please select the instruction set below that addresses your situation for detailed instructions on how to obtain immediate service. 



Out-of-Box Failure

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.



Any Audio Authority® product that fails to function correctly on initial receipt will be replaced using the following procedure:  


  • Any and all claims for out-of-box failures must be made within 30 days of the original shipment date to be honored. 
  • If you suspect an out-of-box product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours.  Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the Invoice Number, product model and serial number, along with the nature of the problem.
  • If the product needs to be replaced, a Return Authorization Number (CR#) will be issued for the product's return to the factory for credit and a replacement product will be shipped to you.
 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 
  • You will be charged (invoiced) a security deposit equal to the normal price of the replacement product using a major credit card, or using open account terms if those terms have been established.  We will pay the shipping charges for replacement items using Ground transport services.  Any other method of shipment will be at your expense. 
  • You must return the failed item to the factory freight prepaid in the product's original packaging with all accessories included.  Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing. 
  • Your return must be received at our factory within thirty (30) days for reimbursement of your security deposit by credit card, or for a credit applied to your established account.

Missing Packaging or Accessories: Should the returned item be received at our factory without the original packaging or missing any included accessories, a minimum 15% restocking fee may be deducted from the reimbursement or credit due. 

No Defect Found: All products returned for credit will be tested to verify the reported problem(s).  If no problem is found with the returned product, a standard bench fee of $45 may be assessed against any reimbursement or credit that may be due for the return.

 
No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.
 



In-Warranty Service

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.

 

Should an Audio Authority® product fail to function as designed within the warranty period, the unit will be repaired or replaced. If you suspect a product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours. Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the invoice number, product model and serial number, along with the nature of the problem. If it is determined that the product needs to be repaired or replaced, a Return Authorization Number (CR#) will be issued for return to the factory, freight prepaid.  You may select one of two service options detailed below - Repair & Return, or Service-Exchange.

 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 

Repair & Return: Once the product is received at our factory, it will be repaired to full working order and returned promptly to you at no charge using Ground transport services.  Other methods of shipment are available, but at your expense. If we determine the product's failure was due to circumstances other than defects in materials or workmanship (damage), the transaction will be treated as Out-of-Warranty Service and you will be contacted by Technical Support with an estimate for the repair.

Service-Exchange: You will be charged (invoiced) a security deposit equal to the normal price of the replacement product shipped using a major credit card or using open account terms, if those terms have been established.  We will pay the shipping charges for exchange items using Ground transport services.  Any other method of shipment will be charged to the customer.  You will then be responsible to return the failed item to the factory freight prepaid along with all accessories included.  Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing.  Your return must be received at the factory within Thirty (30) Days for reimbursement of the security deposit originally charged to your credit card or for a credit to be issued to your established open account. If we determine the product's failure was due to circumstances other than defects in materials or workmanship (damage), the transaction will be treated as an Out-of-Warranty Service exchange.

Missing Packaging or Accessories: Should the returned item be received at our factory without the original packaging or missing any included accessories, a minimum 15% restocking fee may be deducted from the reimbursement or credit due. 

No Defect Found: All products returned for credit will be tested to verify the reported problem(s).  If no problem is found with the returned product, a standard bench fee of $45 may be assessed against any reimbursement or credit that may be due for the return.

 
No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.
 



Out-of-Warranty Service

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.



Audio Authority® products that fail after the warranty period has expired may be returned to the factory for repair at a nominal charge, if not damaged beyond the point of repair.  Most Audio Authority products may be repaired by the factory at our current, published Service Fee.  Additionally, we also offer a limited Field Exchange program to service out-of-warranty products.


If you experience a product failure, please contact our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours.  Our staff will make every effort to help you get the failed product working. Often, we are able to resolve the problem through this troubleshooting effort. When you call or write the factory, please be ready with the product model and serial number, along with the nature of the problem. If it is determined that the product needs to be repaired or replaced, a Return Authorization Number (CR#) will be issued for return to the factory, freight prepaid.  You may select one of two service options below - Repair & Return, or Field-Exchange.

 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 

Repair & Return (Out-of-Warranty): When the item is received at the factory, it will be repaired at our current service fee, invoiced, and returned via the customer's preferred shipment method.  All freight charges for out-of-warranty repairs are the responsibility of the customer.  Items that have been repaired and shipped back to the customer carry a limited ninety (90) day warranty.

Field-Exchange (Out-of-Warranty): You will be charged (invoiced) a security deposit equal to the value or price of the replacement product shipped using a major credit card or using open account terms, if those terms have been established.  All freight charges for out-of-warranty repairs are the responsibility of the customer.  You will be responsible to return the failed item to the factory freight prepaid along with all accessories included.  Please be certain to mark the Return Authorization Number (CR#) on the outside of the carton you are returning for prompt processing.  Your return must be received at the factory within Thirty (30) Days for reimbursement of a portion of the security deposit originally charged to your credit card or for a partial credit to be issued to your established account.  The reimbursement or credit issued will be for an amount that is the difference between the originally invoiced security deposit and our current service fee for the out-of-warranty items. 

 
No credit or reimbursement will be issued for any returned
item that is received more than Thirty (30) Days after
the original invoice date for the replacement item.
 




Returns for Credit

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.


 

Audio Authority® will accept non-service-related merchandise returns for credit on a limited basis under the following conditions: 

  • Please contact our Sales department at 800-322-8346 or 859-233-4599, or alternatively by email at sales@audioauthority.com during normal business hours.  Be prepared to provide the original invoice number, product model and serial number, and the specific reason you are requesting to return the merchandise.  If we can accommodate your request, a Return Authorization (CR#) Number will be issued for the return along with any necessary instructions.
 
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
 
  • Merchandise returned for full-credit must be in new condition, and shipped to our factory within 30-days of the original invoice date.
  • After 30-days from the invoice date, or if items have been opened, merchandise returns are subject to a minimum 15% restocking charge.
  • We do not "buy back" previously sold, used merchandise, or merchandise that was not originally purchased from Audio Authority.  We do not accept returns for discontinued items, or for items custom-manufactured for a specific customer.
  • When a return for credit is processed, the credit will be applied to the customer's account to offset future purchases unless there is a prior agreement otherwise.
  • You will be contacted for further instructions if our inspection reveals that returned items do not qualify for credit.
  • Requests for inventory stock-balancing returns will be considered on a case-by-case basis. Any credit issued will require and apply to a concurrent purchase.



Service Fee Schedule

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See service policy for details.

Effective September 1, 2016.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.




Intercom Products


Part Description


Flat Rate (US Dollars)
   
1500ACompact Audio Counter Station100
   
1500AHCompact Counter Station+Handset100+Component*
   
1501LInbound Video Display for 1500A75+Component*
   
1502L2-Way Video Display for 1500A100+Component*
   
15042-Way Video Adapter for 150045
   
1509SDSD Capable 2x4 Audio Only Hub60
   
1510-1513Audio/Video Matrix Hub45+Component*
   
15154 Port Counter Station Hub Expansion Card85
   
15164 Port Lane Station Hub Expansion Card85
   
1517SDSD Capable System Card85
   
1520Lane Station65
   
1522PLOutdoor A/V Station HTR/SPK/MIC/CAL100+Component*
   
1524Outdoor Video Station w/ HTR100+Component*
   
1526VOutdoor Video Station w/HTR100+Component*
   
1526AVOutdoor A/V Station HTR/SPK/MIC/CAL100+Component*
   
1527VOutdoor Video Station w/HTR100+Component*
   
1527AVOutdoor A/V Station HTR/SPK/MIC/CAL100+Component*
   
1528Camera w/tilt control100+Component*
   
1533Telephone Interface Station100
   
1540Surface Mount Lane Handset Kit50
   
1541Flushmount Lane Handset Kit50
   
1542PDigital Wireless Headset Kit for 15xx45
   
1543Wired Headset Kit for 15xxNon Serviceable
   
1544Handset Kit for 15xx w/ 6' Cable/CradleNon Serviceable
   
1547Lane IR Traffic Sensor KitNon Serviceable
   
15484:1 Counter Headsset Selector45
   
1550AField Setup and Programming Tool45+Component*
   
15801-on-2 Audio Counter Station100
   
1580H1-on-2 Counter Station w/ Handset100
   
1583Dual Audio Lane Station85
   
804-039PLong Board Tilt Camera Assembly100+Component*
   
804-042PLLong Board Camera/Bright LCD Assembly100+Component*
   
804-043LBright LCD Assembly100+Component*
   
804-046PLLong Board Camera/Bright LCD Assembly w/ HTR100+Component*
   
804-055LLCD Assembly 15xx Indoor100+Component*
   
804-057PShort Board Tilt Camera Assembly100+Component*
   

* These items have a per component charge in addition to that flat rate service fee.



CI Products


Part Description


Flat Rate
(US Dollars)
   
1154A14-Way Component/Digital Autoswitch65
   
1154B4-In Component/Audio Autoselector95
   
1180ROne Cat 5 Box Receiver65
   
1180TOne Cat 5 Box 1:2 Transmitter65
   
1185CIInstaller Distribution Amp75
   
1322DEDID Controller 3D Compatible65
   
1362Composite-YPbPr/VGA Converter125
   
1366PC/HD Scaler w/ Advanced Processor150
   
1392C1x2 HDMI v1.3 1080p Dist Amp100
   
1394D1x4 HDMI v2.0 1080p Dist Amp125
   
1398C1x8 HDMI v1.3 1080p Dist Amp150
   
1398D1x8 HDMI Distribution Amp150
   
2006HLX 6-Slot Primary Card Cage400
   
2014HLX 4-Slot Expansion Card Cage300
   
2114HLX 4-In HD Video/Audio Card125
   
2124HLX 4-In Video/Audio Card375
   
2174HLX 4-In Analog Audio Card75
   
2214HLX 4-Out Video/Audio Card125
   
2248HLX Dual Cat 5 HD Card200
   
2278HLX 8-Out Analog Audio Card150
   
977RPODigital Optical to Coaxial Audio ConverterNon Serviceable
   
977TPODigital Coaxial to Optical Audio ConverterNon Serviceable
   
979RDigital PCM Audio to Analog ConverterNon Serviceable
   
979TAnalog to Digital PCM Audio ConverterNon Serviceable
   
9878Residential Cat 5 Wallplate75
   
9879Décora Cat 5 Terminal75
   
9880On/In-Wall Cat 5 Receiver75
   
9880T1:1 Dual Cat 5 Transmitter75
   
ADX-08088x8 Analog Audio Matrix350
   
ADX-161616x16 Analog Audio Matrix400
   
AVM-562AVAtrix 6x7 Cat 5 Matrix400
   
AVP-111:1 Cat 5 Transmission System**
   
AVP-11D1:1 Décora Cat 5 Transmission System**
   
C-1024ABose Home Theater Controller65
   
CMX-1444x4 A/V Matrix250
   
HBT200RLong Range HDMI Extender Receiver125
   
HBT200TLong Range HDMI Extender Transmitter125
   
SCP-111:1 Cat 5 A/V Extender**
   
SCP-11D1:1 Cat 5 Décora A/V Extender**
   
SF-16MSonaflex Matrix AmplifierCall for estimate


** Refer to component price when calculating service fee.



Demonstration Products


Part Description


Flat Rate
(US Dollars)
   
All Access Control PanelsAccess (Series 9) Control Panels125
   
All Access Expansion ModulesExpansion Units for Access (Series 9) Main Modules45
   
All Access Main ModulesAccess Main Modules (original Access and AccessEZ)60
   

* Power supplies have a per module charge in addition to the flat rate service fee.



Aviation Products


Part Description


Flat Rate
(US Dollars)
   
2835A28V 35A Aviation Ground Power Unit100+375 Per Module*
   
2835A-B128V 35A Aviation Ground Power Unit w/ Integral BatteryMINDer100+375 Per Module*
   
2860A28V 60A Continuous GPU w/ Meters100+125 Per Module*
   
2870A28V 70A Aviation Ground Power Unit100+375 Per Module*
   
2870A-B128V 70A Aviation Ground Power Unit w/ Integral BatteryMINDer100+375 Per Module*
   

* Power supplies have a per module charge in addition to the flat rate service fee.





Due to a lack of parts availability, Series 5 and older products are no longer seviceable. Please call our Sales Department to discuss the best way to update your system.

This service policy as of September 1, 2016 supersedes all previous service policies.



Self-Service

Effective March 1, 2012.  Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.


Under certain specific circumstances, some repairs may be performed by the end user.  Any attempt at self-service must be coordinated through an Audio Authority technical support specialist for continued warranty coverage to be considered.  Service information, advice, and parts are available by contacting our Technical Support staff at 800-322-8346 or 859-233-4599, or alternatively by email at support@audioauthority.com during normal business hours.  Audio Authority does not cover or reimburse labor charges incurred by a customer who chooses to do his or her own service and we do not release or provide electrical schematics for self-service.  Additionally, self-service may void any claim a customer may have for warranty considerations.


The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.


 
  
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