Troubleshooting
Series 1500 Technical Tips: Troubleshooting
Tips
- Always test Cat 5 cables with a professional Network Cable Tester – even pre-made cables
- Try connecting a Counter Station directly to a Lane Station to rule out faulty system components
- In case of unexpected performance, restore system defaults to rule out incorrect system parameters
Counter Station Lights Remain in “Burn in” Pattern
- Check Cat 5 cable - consistently use EIA 568B standard cable termination
- Ensure Counter Station is connected to the correct hub port
Low Volume at Counter Station
- Adjust inbound or open loop gain levels
- Call Audio Authority Technical Support
Acoustical Coupling
- Increase separation of lane microphone and speaker
- Isolate lane microphone and speaker with sound-damping barrier (i.e. foam rubber)
- Mount lane speaker and microphone on separate surfaces or adjust their mounting angles
- If the above remedies do not solve the problem, adjust inbound, outbound or open loop gain levels
Poor Deal Drawer Acoustics
- Fill hollow cavities in the deal drawer with foam rubber sheets or blocks
- Do not rest Counter Station directly on top surface of deal drawer
Repeating Pops in Audio
- Check Cat 5 cables - consistently use EIA 568B standard cable termination
- Check system ground connections
No Video or Poor Video Quality
- Check Cat 5 cables - consistently use EIA 568B standard cable termination
- Eliminate long coaxial cable runs between cameras/displays and Lane Station
- Check microphone wiring polarity
Lane Keys Don’t Respond
- Keys not assigned to Counter Station – reassign keys or restore factory defaults in configuration menu
Lane Microphone Doesn’t Work
- Microphone must be electret condenser type
- Check microphone polarity
- Wind Noise can often be eliminated by putting a small plug of 3M Scotchbrite™ in the microphone opening
- For optimum results, use Audio Authority lane microphones which have a special foam surround
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