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Returns for Credit

Effective March 1, 2012. Download Service Policies Service Policies [View] (213.12 KiB) in print-friendly PDF format.


Audio Authority® will accept non-service-related merchandise returns for credit on a limited basis under the following conditions: 

  • Please contact our Sales department at 800-322-8346 or 859-233-4599, or alternatively by email at sales@audioauthority.com during normal business hours. Be prepared to provide the original invoice number, product model and serial number, and the specific reason you are requesting to return the merchandise. If we can accommodate your request, a Return Authorization (CR#) Number will be issued for the return along with any necessary instructions.
A Return Authorization Number (CR#) is
required for ALL service returns to the factory.
  • Merchandise returned for full-credit must be in new condition, and shipped to our factory within 30-days of the original invoice date.
  • After 30-days from the invoice date, or if items have been opened, merchandise returns are subject to a minimum 15% restocking charge.
  • We do not "buy back" previously sold, used merchandise, or merchandise that was not originally purchased from Audio Authority. We do not accept returns for discontinued items, or for items custom-manufactured for a specific customer.
  • When a return for credit is processed, the credit will be applied to the customer's account to offset future purchases unless there is a prior agreement otherwise.
  • You will be contacted for further instructions if our inspection reveals that returned items do not qualify for credit.
  • Requests for inventory stock-balancing returns will be considered on a case-by-case basis. Any credit issued will require and apply to a concurrent purchase.

The Warranty and Service Policies, prices, terms of sale, statements, and other specifications presented here supersede all previously published information and are subject to change without notice.

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Audio Authority® Corporation, 2048 Mercer Road, Lexington, KY 40511-1071 USA
Toll Free USA and Canada: 800-322-8346 Phone: 859-233-4599 | Hours: M-F 8:30am to 5:00pm EDT
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